HR Forum: Sharpening Your Listening Skills

Description

Contrary to popular opinion, the key to communication is not what you say, but what you hear. Join us to master the fundamentals of active listening, including how to ask clarifying questions, understand how generational and gender differences influence communication styles, and differentiate listening from hearing. Craig Harrison, founder of Expressions of Excellence™ and past president of the International Customer Service Association and National Speakers Association (Northern California chapters), will lead this free event, co-sponsored by executive search firm Lewis Partners, LLC.